FAQs
At Luxe Walls, we want your experience to be as seamless and stress-free as possible. Whether you’re browsing our collections, placing an order, or preparing for installation, we understand you might have questions along the way.
This page covers the most commonly asked questions about our products, services, delivery, and installation. If you can’t find what you’re looking for, our team is always happy to help—just get in touch and we’ll get back to you as soon as possible.
What is Luxe Walls?
Luxe Walls offers DIY French wall panelling kits that are easy to install
and designed to give your space a high-end, elegant finish without the need
for professional help.
How do I install the wall panels?
Our panels are self-adhesive — simply peel off the backing and stick the
panels directly onto clean, dry, and smooth surfaces.
Can I install the panels myself, or do I need a professional?
Our kits are designed for easy DIY installation, so no professional skills
or tools are required.
What surfaces can I apply the panels to?
The panels work best on clean, flat, and smooth surfaces such as painted
walls, doors, and wood panels.
Can the panels be removed or repositioned?
While the adhesive is strong to ensure a secure fit, it’s recommended to
position panels carefully during installation. Removal may cause some
damage to paint or surface underneath.
Are the panels waterproof or suitable for bathrooms?
Our panels have some moisture resistance but are not fully waterproof. We
recommend avoiding high-humidity areas like showers.
How do I clean and maintain the panels?
Simply wipe the panels with a soft, damp cloth. Avoid abrasive cleaners or
harsh chemicals.
What sizes and styles of panels are available?
We offer three collections: Paris, Toulouse, and Versailles, each with
different sizes and kit configurations to suit various design preferences
and room sizes.
Can I paint or customise the panels?
Our panels come undercoated ready to paint.
How long does delivery take?
Delivery times vary based on your location but typically range between 5-10
working days within the UK.
What is your return or exchange policy?
We accept returns or exchanges within 14 days of delivery, provided the
products are unused and in their original packaging.
How can I contact Luxe Walls for help or support?
If you have any questions or need assistance, you can contact Luxe Walls
via:
– Email: sales.luxewalls@gmail.com
– WhatsApp: +44 7359 323231
– Contact Form: Available on the website’s “Contact Us” page
