Refund & Returns Policy
for Luxe Walls

Shipping Policy

We currently deliver within 5 – 10 working days within the United Kingdom.
For international shipping please contact us.

Returns Policy

We hope you love your Peel & Stick panelling, but if something’s not quite right, we offer a 14-day return policy. This means you have 14 days from the date you receive your order to request a return.

Eligibility for Returns:

To qualify for a return:

• Your item must be unused, uninstalled, and in the same condition you received it.
• It must be in its original packaging.
• A receipt or proof of purchase is required.

Please note: We cannot accept returns of panels that have been cut, painted, glued, or altered in any way.

How to Start a Return:

Email us at sales.luxewalls@gmail.com to request a return.
If your return is approved, we’ll provide you return instructions.

Return Address:
Unit 5, 5 Brun Grove
Blackpool
FY1 6PG
United Kingdom

Please do not send any items back without receiving return approval first.

Non-Returnable Items

We cannot accept returns for:

Custom-cut or bespoke orders

Panels that have been modified or installed

Damaged or Incorrect Items

Please inspect your delivery on arrival.
If your order is damaged, incomplete, or incorrect, email us immediately at sales.luxewalls@gmail.com
with photos if possible. We’ll do our best to resolve the issue promptly.

Exchanges

Need to swap for a different size or style?
The easiest way is to return your original order (once approved) and place a new order separately.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.
If approved, a refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank to process the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at sales.luxewalls@gmail.com